Grievance Redressal and Customer Support Policy

GRIEVANCE REDRESSAL & CUSTOMER SUPPORT POLICY

Last Updated: 30 August 2026

Nizamis World is committed to addressing customer enquiries and complaints in a timely and appropriate manner.

1. Contact

Customers may contact us regarding orders, products, delivery, payments, privacy or other concerns.

Nizamis World
GiftCompany.in
Mumbai, Maharashtra, India
Email: sales@giftcompany.in
Phone/WhatsApp: +91 98201 77878

2. Information to Include

To enable us to investigate a complaint efficiently, customers should provide:

  • Name;
  • Company name, where applicable;
  • Order or invoice number;
  • Contact details;
  • Description of the issue;
  • Relevant photographs or videos; and
  • Any other supporting information.

3. Acknowledgement

We will make reasonable efforts to acknowledge customer complaints and enquiries within a reasonable period.

Resolution time may vary depending on the nature and complexity of the issue and whether investigation with suppliers, manufacturers or logistics providers is required.

4. Escalation

If a customer is dissatisfied with the initial response, the matter may be escalated through the contact details above with the relevant order and complaint reference.

5. No Waiver of Legal Rights

Use of this grievance procedure does not prevent a customer from exercising any rights available under applicable law.

6. Contact

Nizamis World
GiftCompany.in
Email: sales@giftcompany.in
Phone/WhatsApp: +91 98201 77878