Refund, Cancellation & Modification Policy
REFUND, CANCELLATION & MODIFICATION POLICY
Last Updated: 30 August 2026
This Policy applies to all products and services purchased through GiftCompany.in, operated by Nizamis World.
Due to the nature of our business, including corporate gifting, promotional merchandise, customized products, branded merchandise, bulk orders and products procured specifically against customer requirements, all confirmed orders are final.
1. No Cancellation
Once an order has been confirmed and the required payment has been received, the order cannot be cancelled.
This applies regardless of whether production has commenced.
2. No Modification
Once an order has been confirmed, no changes or modifications will be accepted.
This includes changes to:
- Product;
- Quantity;
- Colour;
- Size;
- Design;
- Logo;
- Artwork;
- Printing;
- Embroidery;
- Engraving;
- Embossing;
- Personalization;
- Packaging;
- Delivery address;
- Delivery instructions; or
- Any other order specification.
Customers must carefully verify all details before confirming an order.
3. No Refund
All confirmed sales are final and non-refundable.
Refunds will not ordinarily be provided where a customer:
- Changes their mind;
- No longer requires the products;
- Orders the wrong quantity;
- Provides incorrect specifications;
- Provides incorrect artwork;
- Provides an incorrect delivery address; or
- Otherwise wishes to cancel or change the order.
This applies to standard, customized, personalized, branded, bulk and made-to-order products.
Nothing in this Policy excludes or restricts any right or remedy that cannot legally be excluded or restricted under applicable law.
4. Customized and Branded Orders
Customized, personalized and branded products are produced or procured specifically according to customer requirements.
Once confirmed, such orders cannot be cancelled, modified, exchanged or refunded, except where required by applicable law or expressly agreed otherwise in writing by Nizamis World.
5. Customer Errors
Nizamis World is not responsible for errors resulting from information, artwork, specifications, quantities, delivery addresses, logos, text or other details supplied or approved by the customer.
6. Damaged, Defective or Incorrect Products
If a product is genuinely defective, materially damaged, or incorrectly supplied due to an error attributable to Nizamis World, the customer should contact us promptly.
Claims should preferably be submitted within 48 hours of delivery, together with photographs, videos, order details and other information reasonably required for verification.
Following verification, Nizamis World may provide an appropriate remedy, which may include replacement, rectification, credit or another remedy available under applicable law.
7. Transit Damage
Where products are damaged during transportation, customers should notify Nizamis World promptly and provide photographs of:
- External packaging;
- Shipping label;
- Internal packaging; and
- Damaged products.
We will investigate the matter and coordinate with the relevant logistics provider where appropriate.
8. Shortage or Incorrect Products
If the customer receives materially fewer products than ordered or products different from those confirmed due to an error attributable to Nizamis World, the customer should notify us promptly.
After verification, an appropriate remedy may be provided in accordance with applicable law.
9. Delivery Failure Caused by Customer
Where delivery fails because of an incorrect or incomplete address, unavailable recipient, refusal to accept delivery, failure to respond to the courier or other circumstances attributable to the customer, additional delivery or return charges may apply.
Such circumstances do not create an automatic right to cancellation or refund.
10. Duplicate Payments
Where a customer believes that a duplicate payment has been made, the customer should contact Nizamis World with the relevant transaction details.
Any refund of a verified duplicate payment will be processed in accordance with the applicable payment method and banking procedures.
11. Refund Processing
Because confirmed orders are non-refundable, the standard 5–7 working day refund timeline does not apply to ordinary cancellations, modifications or change-of-mind requests.
Where Nizamis World expressly approves a refund or a refund is required under applicable law, the applicable refund amount and processing timeline will be communicated to the customer.
Where a refund is approved, it will generally be processed to the original payment method, subject to payment gateway and banking procedures.
12. Exceptional Circumstances
Nizamis World may, at its sole discretion, consider exceptional circumstances.
Any such exception shall not create a precedent or establish an obligation to provide refunds or cancellations for other orders.
13. Statutory Rights
Nothing in this Policy is intended to exclude, restrict or waive any statutory right, consumer protection, remedy or legal requirement that cannot validly be excluded under applicable law.
14. Policy Changes
Nizamis World may amend this Policy from time to time.
The updated version will be published on GiftCompany.in with the revised effective date.
15. Governing Law
This Policy shall be governed by the laws of India.
Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.
16. Contact
Nizamis World
Website: GiftCompany.in
Mumbai, Maharashtra, India
Email: sales@giftcompany.in
Phone/WhatsApp: +91 98201 77878